Refund Policy

We aim to process refunds quickly and fairly.

1. Refund Approval

   • Once we receive and inspect your return, we’ll notify you about the approval or rejection of your refund.

   • Approved refunds are processed to your original payment method within 5–7 business days.

2. Partial Refunds

   • Items not in original condition, damaged, or missing parts (not due to our error) may receive partial refunds.

3. Exchanges

   • We only replace items if they are defective, damaged, or the wrong item was sent.

4. Late or Missing Refunds

   • If you haven’t received a refund after 7 business days, first check with your bank or card provider. Then, contact us at [contact@orlenafash.store].