Returns Policy

We want you to love your purchase from Orlenafash! If for any reason you’re not satisfied, here’s how returns work:

1. Eligibility for Returns

   • Returns are accepted within 14 days of delivery.

   • Item(s) must be unused, unworn, and in original packaging with tags.

2. Non-Returnable Items

   • Pet food, grooming products, and hygiene-related pet items (for health & safety reasons).

   • Sale/clearance items (unless defective).

3. How to Return

   • Contact us at [contact@orlenafash.store] with your order number and reason for return.

   • Ship items back to the return address provided by our support team.

   • Customers are responsible for return shipping costs unless the item is defective or wrong.